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A legal disclaimer
Last updated: 07/15/2026
At Earth, Bisque & Fire, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order.
Information We Collect
We may collect the following information:
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Name
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Email address
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Postal address
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Telephone number (if provided)
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Payment information (processed securely by our payment providers)
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Order history
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Information you provide when contacting us
We may also collect anonymous information about how you use our website through cookies and analytics tools.
How We Use Your Information
We use your information to:
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Process and deliver your orders
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Respond to enquiries
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Provide customer support
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Improve our website and services
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Comply with legal obligations
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Send marketing emails only if you have chosen to receive them
Payment Information
We do not store your payment card details. Payments are securely processed by trusted third-party payment providers available through Wix.
Sharing Your Information
We only share your information when necessary, including with:
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Delivery companies to send your orders
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Payment providers to process payments
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Wix, who hosts and operates our website
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Legal authorities where required by law
We never sell your personal information.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
You can manage or disable cookies through your browser settings.
Data Retention
We keep your personal information only for as long as necessary to fulfil your order, comply with legal obligations, resolve disputes and maintain business records.
Your Rights
Under UK data protection law, you have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your data where applicable
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Restrict or object to certain processing
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Request a copy of your data
To exercise any of these rights, please contact us using the details below.
Safeguarding Policy
Health and Safety
Participants are expected to:
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Follow all health and safety guidance provided by staff.
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Use equipment only as instructed.
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Wear suitable clothing and footwear for pottery activities.
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Report any accidents, injuries or unsafe conditions immediately.
Concerns About Welfare
If a member of staff has concerns about the welfare or safety of a child or vulnerable adult, these concerns will be taken seriously and, where appropriate, recorded and reported to the relevant safeguarding authorities in accordance with UK safeguarding guidance.
Equality and Respect
Earth, Bisque & Fire Ltd. welcomes people of all backgrounds. Bullying, harassment, discrimination or abusive behaviour will not be tolerated.
Purpose
Earth, Bisque & Fire Ltd. is committed to providing a safe, welcoming and inclusive environment for all visitors, including children and vulnerable adults. The wellbeing and safety of participants is our priority, and we expect everyone attending our studio to treat others with kindness and respect.
Children and Young People
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Children under the age of 16 must be accompanied by a parent or legal guardian throughout the duration of the session unless the session is specifically advertised as a supervised drop-off activity.
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Parents and guardians remain responsible for the behaviour, safety and supervision of their child at all times during accompanied sessions.
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Children must not be left unattended at the studio before, during or after any session.
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Earth, Bisque & Fire staff are pottery instructors and are not acting as childcare providers.
Supervision
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All participants must follow staff instructions, particularly when using pottery equipment and tools.
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Any behaviour that could place others at risk may result in the participant being asked to stop the activity or leave the session.
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Parents or guardians should notify staff of any relevant medical conditions, allergies or additional support needs before the session begins.
Photography
Photographs or videos may occasionally be taken for promotional purposes. Permission will always be requested where appropriate, and anyone who does not wish to be photographed should inform a member of staff.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Earth, Bisque & Fire
Email: hello@earthbisqueandfire.co.uk
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.
Since you're using Wix, I'd also recommend adding a Cookie Policy and a Terms & Conditions page. Together with your Returns, Shipping, and Privacy pages, that gives your website all the key legal pages most UK online shops are expected to have.